Net Promoter Score(NPS)
What is a Net Promoter Score (NPS)?
NPS is a customer loyalty metric that measures how likely a customer is to recommend a company’s products or services to others. NPS is calculated by asking customers the question: “How likely are you to recommend our company to a friend or colleague?” Customers are then asked to rate their likelihood on a scale of 0 to 10, with 10 being “extremely likely” and 0 being “extremely unlikely.” Similarly, the Employee Net Promoter Score (eNPS) is a metric that measures employee engagement and satisfaction and is calculated by asking employees if they would recommend a given company to their friends or colleagues.
Customer and Employee Surveys Show That ATHENA Stands Out
Based upon both client and employee surveys, ATHENA Consulting is rated as an excellent staffing company. Our high NPS score means that our customers will recommend ATHENA to friends or colleagues. ATHENA’s score is significantly higher than the average NPS score for most industries and is a strong indication that ATHENA is a well-respected and valued company by both its customers and employees. According to ClearlyRated, the average NPS score across the staffing industry is just 31%. We’re proud to have a score that is a full 30 points higher than the average across our entire industry.
Why is a Company’s NPS Score Important?
NPS is a good measure of customer loyalty and satisfaction. It provides a straightforward metric that can be tracked over time and used as feedback for maintaining client relationships and building new ones for the future.
Our Commitment to Client Satisfaction
As a leading woman-owned business established in 2002, ATHENA Consulting’s reputation and ability to build long-term relationships with our clients rely on consistently meeting and exceeding client expectations. The NPS offers a straightforward, actionable measure to assess and improve our services.
